Privacy Policy

We will protect your privacy & treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below)

All data is controlled and held by us (TR Hayes Ltd) and we fully comply with all applicable UK Data Protection and consumer legislation.

When you use our website, place an order (online, over the telephone or in the store), or interact with us in any of the ways listed below in ‘How Do We Collect Your Personal Information?’, you are allowing us to use your personal information in accordance with our privacy policy.
Our privacy policy may be updated every so often, however, we will always provide you with the latest version on our website, so please check back frequently to see any updates or changes.
We reserve the right to modify or withdraw our website (in whole or in part) without notice to you. We cannot be held liable for any modification or withdrawal of our website.

Who we are

TR Hayes Ltd
Registered office address: 15-18 London Street, Walcot, Bath, BA1 5BX
Phone Number: 01225 465757
Email address:
Company Registered Number: 1103138 England

How we collect your personal information

We collect your information when you …            
• Visit our website
• Place an order (in store, via telephone or via our website)
• Sign up to our newsletter, brochures and other marketing
• Request a sample (eg fabric swatch)
• Make an enquiry
• Talk to our sales team
• Submit feedback
• Write to us

The information we collect

our personal details: title and full name, billing address, delivery address, telephone number (mobile and/or landline), email address, your social media name (if you have contacted us via one of these platforms).
Transactional details: your product selection, bank account and payment details (payment information is only kept whilst a payment is made, it is not stored)
When placing an order online your card details are collected by our highly secure third party payment service provider who is registered on the Information Commissioner’s Office Register of Data Controllers. 

Your order history details: information about items previously purchased from TR Hayes, your interests, preferences and any feedback you may have provided us with.

Technical information: your IP address, the URL you came from, domain types (eg, browser and version, service provider, the country and telephone area code where your computer is located, the device used to access our website as well as how, when and what pages you accessed on our website, any search terms you entered on our website, and the advertisements you may have clicked on.
We regularly monitor our website, and may use this data to help us improve the quality of our service. We may collect this information even if you do not register with us.

We also collate data from the third parties we use:
• Our social media platforms
• Our email newsletter provider – MailChimp
• Google Analytics
• Google Ads

Cookies and how they are used

We use cookies collated from the devices you have used to access our website and/or social media sites. Many websites use cookies. They are small pieces of data sent from a website you have visited which are then stored on your computer via your web browser. They are designed to gather useful, statistical information, helping us to learn about your browsing behaviour, and enabling us to recognise you if you return to our website.
Our cookies don’t store sensitive information such as your name, address or payment details but are essential for us in helping to improve our website and provide a tailored service that is more in line with your needs and expectations. If you would prefer to restrict, block or delete cookies from our website you are able to do so at any time by going to your browser settings.

Why we collect this information

We use your information for purposes such as the following:
Operational reasons: processing and managing your orders, your payments, tracking your delivery and any enquiries you make.
Statistical reasons: to administer our website, keeping it secure and protected. To help improve our business and the level of service we provide.
Marketing reasons: to tailor relevant marketing material to you, whether by post, email or mobile. To keep you updated on products or special offers that may be of interest. To give you the opportunity to enter a competition, a prize drawer or to submit feedback. You can opt out of these services at any time.

By interacting with us in any of the ways outlined above, you are agreeing that you do not object to us contacting you for any of the above whether by telephone, email or in writing. You also confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You have the right to revoke prior permissions and given consents at any time. You also have the right to correct, request or delete any held personal data. You may unsubscribe from our contact list at any time.

If you wish to change or see the data we hold about you please contact us:
By post: TR Hayes Ltd, 15-18 London Street, Walcot, Bath, BA1 5BX
By phone: 01225 465757
By email:
This information will be given to you free of charge within a month of you contacting us.

Who we share your information with

Your information may be disclosed to third parties we work closely with, and who help us to process your orders. We ensure that these providers treat your information as securely as we do and will not use it for their own marketing purposes. An example of this is the couriers we occasionally use to deliver your goods.
As regards marketing purposes TR Hayes does not share your information with any third parties (except as detailed above).

You should be aware that if we are requested by the police or any other regulatory or government authority to provide your personal information and/or user information, we are entitled to do so. 

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