Customer Information

Our company is founded on a tradition of good service and we want to ensure that your order proceeds smoothly. Please do not hesitate to contact us if you have any queries at any stage.

Visiting The Store
 
 The Store & Parking
 
The store occupies almost 50,000 square feet so has a wonderful selection, including several exclusive and unusual ranges. Although the shop is a listed building, most areas are accessible by our lift and we are able to carry down furniture if required. Whilst visiting the store, you are welcome to use our customer car park, located at the side of the store.
 
 Opening Hours

We are open Monday to Saturday 8:45 - 5:30. We are closed Sundays but open most Bank Holidays.

 
 Price Promise
We try to ensure that our prices are always competitive. In the unlikely event that you find the same product available at a cheaper price, with the same service conditions, we will endeavour to match or beat it.
 
Purchasing Items in Store*
 
 Payment Terms
When purchasing an item in the store a deposit of at least 20% is required to process your order. The balance is due before the goods can be delivered and payment must be by cleared funds. This does not affect your statutory rights. Without prejudice to any other rights the company may at its sole discretion charge interest on overdue accounts at a rate of 2% per month or part thereof.

 Delivery overview (see Delivery Information for full details)
We have 3 vans on the road most days, and offer FREE local delivery (for order value of over £100). Our vans deliver all over the country so please ask for a quote if you live further away. Much of our furniture is ordered specially for you from the supplier. Because of this the delivery time may vary. The Anticipated or Approximate Delivery date is our best estimate only. We cannot be held responsible for supplier delays. When your goods are ready for delivery to you we will contact you to arrange a suitable date. We regret we are unable to offer guaranteed delivery times, however, we will give you an approximate time slot. It is your responsibility to ensure there is adequate and safe access for delivery, especially of bulky items. If you are in any doubt about this our transport department can arrange inspection and assessment. Unattended delivery is at your risk.
 
 Storage
We can store goods for up to 1 month after we receive them (or the Anticipated Delivery time if later). Thereafter the balance becomes payable and a storage charge will apply. We cannot store goods for more than 3 months.
 
 Disposal
For local customers we can take and recycle your old furniture for a small charge. Nothing is wasted and nothing ends up in landfill: Metal hinges and springs are recycled back into spring products, timber into MDF or wood shavings, foam is reused in carpet underlay or other insulation products and textiles are recycled into insulation products or briquettes for industrial heating and Refuse Derived Fuel. The packaging materials are also separated and recycled.
 
 Returns & Replacements
Please inspect the goods and advise us of any damages or shortages within 3 days of delivery. We do our best to get things right first time, but in the event of a problem we have an experienced customer service manager who can assess and repair most problems on site. We will not be obliged to take back or refund any goods where you have made errors in selection.
 
 Cancellations
Should you choose to cancel your order this may mean the loss of your deposit if production has already started or if delivery to us cannot be stopped. Cancellation by phone should be confirmed in writing.
*For customers purchasing items online please see full Terms   Conditions